Return Policy

Return Policy

If for any reason you are not satisfied with a product you have purchased, we will gladly give you a full refund or exchange on any regular priced, unopen packages and unworn merchandise in perfect condition, or orders on boats and boards within 14 days of purchase.  Items must be in the original packaging and in perfect, unused condition.  Sorry, shipping cost will not be refunded.

 If you would like to return or exchange your regular priced purchase with us, simply email us at include your name, shipping address, paypal transaction I.D. and the reason for your return. We will then issue you a return authorization number, please wrap the box you are wanting to return and write the return number on the outside of your box. Please note, all returns must be received back in store within 14 days of purchase. There is a $15.00 re-stocking fee.

 If there is a manufacturer defect and its within 6 months from original date of purchase, ( zippers are not included in any warranty)  please email us at and we will assess the defect and if it is authorized, we will then issue a return number.  We wont accept anything back without the original sales receipt. The customer is responsible for all return shipping charges.

 Shipping on all returns are at your expense. Please do not send item C.O.D. or we will deduct that amount from your purchase. Once we receive your email, we will contact you with a return authorization number, please write the number on the outside of the package.  Once we receive the item we will then refund or exchange the item.

Customer Service
Contact us at 250 825 9571
Mailing address

Hellman Canoes & Kayaks
2645 Highway 3A
Nelson B.C.